Refund policy

Terms & Conditions

Welcome to pgmetalshop.com website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern William Gregor Ltd’s relationship with you in relation to this website.

The website PG Metal Shop is owned by William Gregor Ltd, registered office at 10-16 Tiller Road, London E14 8PX.

Terms of Use

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
  • This website contains material which is owned by or licensed to us, including design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time, this website may include links to other websites. These links are provided for your convenience to provide further information and do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use is subject to the laws of England and Wales.

Making a Purchase

  • Making a purchase is easy. Just browse our store and add items to your shopping cart. Once finished, proceed to checkout and provide necessary details to complete the order.
  • We accept Visa, Mastercard, and American Express. Your credit card will only be charged when we are in a position to fulfill your order.
  • When an order confirmation is received, it indicates that we have received your order, but a contract is only formed when we send you an invoice.

Shipping & Handling

  • We offer free shipping within the UK. For other countries, shipping charges will be displayed at checkout.

Cutting

  • Cut parts will not be deburred, straightened, or otherwise machined.
  • Flatness tolerance according to the original standard cannot be guaranteed after cutting.

Delivery Schedule

  • We endeavor to deliver your order promptly. Orders are usually shipped within 5-7 business days.

Back Orders

  • If an item is out of stock, we will backorder it for you and notify you with the option to cancel.

Tax Charges

  • For orders from the UK, a 20% VAT is applied. All other countries are VAT-free.

Reaching Us

If you need to reach us, you can:

  • Email us using the contact link on the store page.
  • Call us on 02070001816 (International: +44 02070001816).
  • Fax us at 02070001814.
  • Write to us at: William Gregor Ltd, 10-16 Tiller Road, London E14 8PX, United Kingdom.

Privacy Policy

  • We do not disclose buyers’ information to third parties except when necessary for order fulfillment.
  • Cookies are used on this site to keep track of shopping cart contents, store delivery addresses, and remember user details when the 'Remember Me' option is selected.
  • You can disable cookies in your browser, but this may affect the functionality of the site.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Returns

  • Returns are only accepted if we are contacted before returning the goods.
  • A Goods Return Number will be issued, and return instructions will be provided.
  • Goods will not be accepted without a valid Goods Return Number.

Claims

  • Any claim regarding short delivery, incorrect material, or defective quality must be notified within three days of delivery.
  • Please retain all packaging for our inspection.
  • Our liability is limited to the cost of replacement or crediting the invoice value of the goods.

Goods Ordered in Error

  • We do not accept responsibility for customer ordering errors.
  • Credit for returned goods or canceled orders will be at our discretion (up to 40% of order value).
  • A restocking charge will be applied for returned goods.

Trademarks

All trademarks and trade names are the properties of their respective owners.